Orders and Shipping

When will my order ship?

Orders typically ship within 1–2 business days. You’ll receive a tracking number as soon as it’s on the way!

Do you offer free shipping?

Yes! We offer free U.S. shipping on orders over $30.

Do you ship internationally?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, you’ll get an email with tracking info. You can also log into your account to check order status anytime.

Freeze-Dried Treats

Are your treats safe for both dogs and cats?

Yes! All of our single-ingredient treats, like freeze-dried chicken hearts, are suitable for both dogs and cats.

Do your treats need refrigeration?

Nope! Our freeze-dried treats are shelf-stable. Just reseal the bag tightly after opening and store in a cool, dry place.

Are your ingredients locally sourced?

Yes, all of our treats are sourced from right in Wisconsin!

Can I use your treats for training?

Absolutely! Our treats are high-value and easy to break into smaller pieces — perfect for training sessions.

Collars, Leashes & Gear

What size collar should I get?

Under each type of collar there is neckmeasurement range for each size.

What size collar should I get?

Under each type of collar there is neckmeasurement range for each size.

Do you offer matching sets?

Yes! Many of our collars and leashes are designed to be paired together.

Returns and Exchanges

What’s your return policy?


We accept returns within 30 days of delivery on unused items in original packaging. Contact us at info@koira.shop to get started.

Can I exchange for a different size?

Yes — we’re happy to help you find the right fit. Reach out and we’ll guide you through the exchange process.

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